{"id":209678,"date":"2019-05-01T08:44:08","date_gmt":"2019-05-01T08:44:08","guid":{"rendered":"http:\/\/kiesopkleur.nl\/interactionforce\/consultancy\/"},"modified":"2020-01-20T12:25:28","modified_gmt":"2020-01-20T12:25:28","slug":"consultancy","status":"publish","type":"page","link":"https:\/\/interaction-force.net\/oplossingen\/consultancy","title":{"rendered":"Consultancy"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; admin_label=&#8221;Hero Section&#8221; _builder_version=&#8221;3.22&#8243; background_image=&#8221;https:\/\/interaction-force.net\/wp-content\/uploads\/2019\/05\/background-image-1.svg&#8221; background_position=&#8221;bottom_right&#8221; custom_padding=&#8221;0|0|103px|0px|false|false&#8221;][et_pb_row custom_padding_last_edited=&#8221;on|desktop&#8221; module_class=&#8221;breadcrumb&#8221; _builder_version=&#8221;3.25&#8243; custom_margin_tablet=&#8221;&#8221; custom_margin_phone=&#8221;&#8221; custom_margin_last_edited=&#8221;on|phone&#8221; custom_padding=&#8221;29px|0px|62px|0px|false|false&#8221; custom_padding_tablet=&#8221;&#8221; custom_padding_phone=&#8221;&#8221; animation_style=&#8221;slide&#8221; animation_direction=&#8221;top&#8221; animation_duration=&#8221;500ms&#8221; animation_intensity_slide=&#8221;10%&#8221; animation_starting_opacity=&#8221;20%&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;3.25&#8243; custom_padding=&#8221;|||&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text _builder_version=&#8221;3.27.4&#8243;]<span><span><a href=\"https:\/\/interaction-force.net\/\">Home<\/a><\/span><\/span><br \/>\n[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8221;1_2,1_2&#8243; admin_label=&#8221;Accepts Payment everywhere&#8221; _builder_version=&#8221;3.25&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; custom_margin=&#8221;||&#8221; custom_padding=&#8221;0||0||true|false&#8221;][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;3.25&#8243; custom_padding=&#8221;|||&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_cta title=&#8221;Consultancy&#8221; _builder_version=&#8221;3.19.5&#8243; header_font=&#8221;||||||||&#8221; header_font_size=&#8221;36px&#8221; body_font=&#8221;||||||||&#8221; use_background_color=&#8221;off&#8221; custom_button=&#8221;on&#8221; button_text_color=&#8221;#ffffff&#8221; button_border_width=&#8221;0px&#8221; button_font=&#8221;||||||||&#8221; text_orientation=&#8221;left&#8221; background_layout=&#8221;light&#8221; custom_margin=&#8221;||||false&#8221; header_font_size_tablet=&#8221;&#8221; header_font_size_phone=&#8221;34px&#8221; header_font_size_last_edited=&#8221;on|phone&#8221; box_shadow_style_button=&#8221;preset3&#8243; box_shadow_horizontal_button=&#8221;-1px&#8221; box_shadow_vertical_button=&#8221;10px&#8221; box_shadow_color_button=&#8221;rgba(0,154,222,0.41)&#8221;]<\/p>\n<p>Het is van cruciaal belang ervoor te zorgen dat uw klant of potenti\u00eble klant u te allen tijde kan bereiken en dat u een strategie hebt hoe u hem zult bereiken wanneer u hem per ongeluk hebt gemist. Ook als u zonder succes voor hem op pad bent gegaan, moet u ervoor zorgen dat hij contact kan opnemen met uw organisatie en dat uw medewerkers weten waar het om gaat.<br \/>\nWij kunnen u helpen om uw communicatie op de juiste manier in te richten!<\/p>\n<p>Interaction Force biedt een breed scala aan geavanceerde diensten aan.\n<\/p>\n<p>[\/et_pb_cta][\/et_pb_column][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;3.25&#8243; background_blend=&#8221;overlay&#8221; custom_padding=&#8221;|||&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_image src=&#8221;https:\/\/interaction-force.net\/wp-content\/uploads\/2019\/05\/consultancy-header.svg&#8221; align=&#8221;center&#8221; _builder_version=&#8221;3.23&#8243; max_width=&#8221;94%&#8221; max_width_tablet=&#8221;74%&#8221; max_width_phone=&#8221;&#8221; max_width_last_edited=&#8221;on|desktop&#8221; module_alignment=&#8221;left&#8221; animation_style=&#8221;slide&#8221; animation_direction=&#8221;top&#8221; animation_intensity_slide=&#8221;10%&#8221; custom_css_main_element=&#8221;bottom:0;||valign:bottom;||margin:auto;&#8221; always_center_on_mobile=&#8221;off&#8221;][\/et_pb_image][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;3.22&#8243; custom_padding=&#8221;0px|0px|0px|0px|false|false&#8221;][et_pb_row _builder_version=&#8221;3.25&#8243; max_width=&#8221;500px&#8221; module_alignment=&#8221;left&#8221; custom_margin=&#8221;-130px||-230px&#8221; custom_padding=&#8221;0px||&#8221; custom_css_main_element=&#8221;position: absolute;||&#8221; use_custom_width=&#8221;on&#8221; custom_width_px=&#8221;500px&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;3.25&#8243; custom_padding=&#8221;|||&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_image src=&#8221;https:\/\/interaction-force.net\/wp-content\/uploads\/2019\/05\/element.svg&#8221; _builder_version=&#8221;3.23&#8243; max_width=&#8221;33%&#8221; max_width_last_edited=&#8221;off|desktop&#8221; filter_opacity=&#8221;40%&#8221; custom_css_main_element=&#8221;position: absolute;&#8221; always_center_on_mobile=&#8221;off&#8221;][\/et_pb_image][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; admin_label=&#8221;What we do best Row&#8221; _builder_version=&#8221;3.22&#8243; background_color=&#8221;#f9f9f9&#8243;][et_pb_row column_structure=&#8221;3_5,2_5&#8243; _builder_version=&#8221;3.25&#8243;][et_pb_column type=&#8221;3_5&#8243; _builder_version=&#8221;3.25&#8243; custom_padding=&#8221;|||&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_cta title=&#8221;Quick Scan&#8221; button_url=&#8221;http:\/\/CTA&#8221; _builder_version=&#8221;3.19.5&#8243; header_font=&#8221;||||||||&#8221; header_font_size=&#8221;28px&#8221; body_font=&#8221;||||||||&#8221; use_background_color=&#8221;off&#8221; custom_button=&#8221;on&#8221; button_text_color=&#8221;#ffffff&#8221; button_border_width=&#8221;0px&#8221; button_font=&#8221;||||||||&#8221; text_orientation=&#8221;left&#8221; background_layout=&#8221;light&#8221; box_shadow_style_button=&#8221;preset3&#8243; box_shadow_horizontal_button=&#8221;-1px&#8221; box_shadow_vertical_button=&#8221;10px&#8221; box_shadow_color_button=&#8221;rgba(0,154,222,0.41)&#8221;]<\/p>\n<p>Een praktische scan om te analyseren in welke mate het bedrijf of de contactcenters de basis van een kwalitatieve communicatie aankunnen: bereikbaarheid, snelheid en kwaliteit van het antwoord, rendabele behandeling en klantgericht gedrag van de medewerkers. Dit resulteert in een objectief verslag van de ervaring van de klant en aanbevelingen voor verbetering.<\/p>\n<p>[\/et_pb_cta][\/et_pb_column][et_pb_column type=&#8221;2_5&#8243; _builder_version=&#8221;3.25&#8243; custom_padding=&#8221;|||&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_image src=&#8221;https:\/\/interaction-force.net\/wp-content\/uploads\/2019\/05\/scan.svg&#8221; align_tablet=&#8221;center&#8221; align_phone=&#8221;&#8221; align_last_edited=&#8221;on|desktop&#8221; _builder_version=&#8221;3.23&#8243; max_width=&#8221;73%&#8221;][\/et_pb_image][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8221;2_5,3_5&#8243; _builder_version=&#8221;3.25&#8243;][et_pb_column type=&#8221;2_5&#8243; _builder_version=&#8221;3.25&#8243; custom_padding=&#8221;|||&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_image src=&#8221;https:\/\/interaction-force.net\/wp-content\/uploads\/2019\/05\/audit.svg&#8221; align_tablet=&#8221;center&#8221; align_phone=&#8221;&#8221; align_last_edited=&#8221;on|desktop&#8221; _builder_version=&#8221;3.23&#8243; max_width=&#8221;81%&#8221;][\/et_pb_image][\/et_pb_column][et_pb_column type=&#8221;3_5&#8243; _builder_version=&#8221;3.25&#8243; custom_padding=&#8221;|||&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_cta title=&#8221;Contactcenter audit&#8221; button_url=&#8221;https:\/\/interaction-force.net\/oplossingen\/contactcenter-audit\/&#8221; button_text=&#8221;Lees meer over audits&#8221; _builder_version=&#8221;3.19.5&#8243; header_font=&#8221;||||||||&#8221; header_font_size=&#8221;28px&#8221; body_font=&#8221;||||||||&#8221; use_background_color=&#8221;off&#8221; custom_button=&#8221;on&#8221; button_text_color=&#8221;#ffffff&#8221; button_border_width=&#8221;0px&#8221; button_font=&#8221;||||||||&#8221; text_orientation=&#8221;left&#8221; background_layout=&#8221;light&#8221; box_shadow_style_button=&#8221;preset3&#8243; box_shadow_horizontal_button=&#8221;-1px&#8221; box_shadow_vertical_button=&#8221;10px&#8221; box_shadow_color_button=&#8221;rgba(0,154,222,0.41)&#8221;]<\/p>\n<p>We analyseren en ontwikkelen actieplannen op de volgende gebieden:<\/p>\n<ul>\n<li>Integratie van de best passende contactcenter functionaliteiten in bestaande applicaties en CRM&#8217;s<\/li>\n<li>Reorganisatie van helpdesks volgens best practices<\/li>\n<li>Optimalisatie van de serviceniveaus naar de verwachtingen van de doelgroepen<\/li>\n<li>Ontwerp van een technologisch pad voor de implementatie van contactcentertools om de bedrijfsdoelstellingen te blijven aankunnen<\/li>\n<\/ul>\n<p>Business Continuity Plans om de negatieve impact van bedrijfsonderbrekingen te minimaliseren<\/p>\n<p>[\/et_pb_cta][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=&#8221;3.25&#8243; custom_padding=&#8221;29px|0px|16px|0px|false|false&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;3.25&#8243; custom_padding=&#8221;|||&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_cta title=&#8221;Strategische Diensten&#8221; button_url=&#8221;http:\/\/CTA&#8221; _builder_version=&#8221;3.19.5&#8243; header_font=&#8221;||||||||&#8221; header_font_size=&#8221;28px&#8221; body_font=&#8221;||||||||&#8221; use_background_color=&#8221;off&#8221; custom_button=&#8221;on&#8221; button_text_color=&#8221;#ffffff&#8221; button_border_width=&#8221;0px&#8221; button_font=&#8221;||||||||&#8221; text_orientation=&#8221;left&#8221; background_layout=&#8221;light&#8221; box_shadow_style_button=&#8221;preset3&#8243; box_shadow_horizontal_button=&#8221;-1px&#8221; box_shadow_vertical_button=&#8221;10px&#8221; box_shadow_color_button=&#8221;rgba(0,154,222,0.41)&#8221;]<\/p>\n<p>Wij begeleiden bedrijven die investeren in contactcenter functionaliteiten door een overzicht te geven van de bestaande tools op de markt, de behoeften te beschrijven, een offerte op te stellen, de potenti\u00eble leveranciers te selecteren, een proof of concept te organiseren en het projectmanagement te verzorgen.<\/p>\n<p>[\/et_pb_cta][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=&#8221;3.25&#8243; custom_padding=&#8221;29px|0px|16px|0px|false|false&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;3.25&#8243; custom_padding=&#8221;|||&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_cta title=&#8221;Strategische Marketingdiensten&#8221; button_url=&#8221;http:\/\/CTA&#8221; _builder_version=&#8221;3.19.5&#8243; header_font=&#8221;||||||||&#8221; header_font_size=&#8221;28px&#8221; body_font=&#8221;||||||||&#8221; use_background_color=&#8221;off&#8221; custom_button=&#8221;on&#8221; button_text_color=&#8221;#ffffff&#8221; button_border_width=&#8221;0px&#8221; button_font=&#8221;||||||||&#8221; text_orientation=&#8221;left&#8221; background_layout=&#8221;light&#8221; box_shadow_style_button=&#8221;preset3&#8243; box_shadow_horizontal_button=&#8221;-1px&#8221; box_shadow_vertical_button=&#8221;10px&#8221; box_shadow_color_button=&#8221;rgba(0,154,222,0.41)&#8221;]<\/p>\n<p>Wij bepalen de werkelijke waarde van klanten en prospects. We passen een modelleringsmethode toe op uw doelgroepen zodat u ze met betere resultaten kunt benaderen.\n<\/p>\n<p>[\/et_pb_cta][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=&#8221;3.25&#8243; custom_padding=&#8221;29px|0px|16px|0px|false|false&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;3.25&#8243; custom_padding=&#8221;|||&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_cta title=&#8221;Operationele Diensten&#8221; button_url=&#8221;http:\/\/CTA&#8221; _builder_version=&#8221;3.19.5&#8243; header_font=&#8221;||||||||&#8221; header_font_size=&#8221;28px&#8221; body_font=&#8221;||||||||&#8221; use_background_color=&#8221;off&#8221; custom_button=&#8221;on&#8221; button_text_color=&#8221;#ffffff&#8221; button_border_width=&#8221;0px&#8221; button_font=&#8221;||||||||&#8221; text_orientation=&#8221;left&#8221; background_layout=&#8221;light&#8221; box_shadow_style_button=&#8221;preset3&#8243; box_shadow_horizontal_button=&#8221;-1px&#8221; box_shadow_vertical_button=&#8221;10px&#8221; box_shadow_color_button=&#8221;rgba(0,154,222,0.41)&#8221;]<\/p>\n<p>Scripting voor contactcenters, het opzetten van campagnes, databasemanagement, het detacheren van operationmanagers, supervisors en beheerders.<\/p>\n<p>[\/et_pb_cta][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=&#8221;3.25&#8243; custom_padding=&#8221;29px|0px|16px|0px|false|false&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;3.25&#8243; custom_padding=&#8221;|||&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_cta title=&#8221;Strategie\u00ebn en Coaching om uw medewerkers langer aan uw bedrijf te binden&#8221; button_url=&#8221;http:\/\/CTA&#8221; _builder_version=&#8221;3.19.5&#8243; header_font=&#8221;||||||||&#8221; header_font_size=&#8221;28px&#8221; body_font=&#8221;||||||||&#8221; use_background_color=&#8221;off&#8221; custom_button=&#8221;on&#8221; button_text_color=&#8221;#ffffff&#8221; button_border_width=&#8221;0px&#8221; button_font=&#8221;||||||||&#8221; text_orientation=&#8221;left&#8221; background_layout=&#8221;light&#8221; box_shadow_style_button=&#8221;preset3&#8243; box_shadow_horizontal_button=&#8221;-1px&#8221; box_shadow_vertical_button=&#8221;10px&#8221; box_shadow_color_button=&#8221;rgba(0,154,222,0.41)&#8221;]<\/p>\n<p>Contactcenters hebben te maken met specifieke kanalen op het gebied van human resources. We maken plannen om uw personeel langer aan uw bedrijf te binden en helpen contactcenter managers met nauwkeurige coachingmethodes.<\/p>\n<p>[\/et_pb_cta][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; prev_background_color=&#8221;#f9f9f9&#8243; _builder_version=&#8221;3.22&#8243; custom_padding=&#8221;54px|0px|80px|0px|false|false&#8221; top_divider_style=&#8221;triangle&#8221; top_divider_height=&#8221;23px&#8221; top_divider_flip=&#8221;vertical&#8221;][et_pb_row _builder_version=&#8221;3.25&#8243;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;3.25&#8243; custom_padding=&#8221;|||&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text _builder_version=&#8221;3.27.4&#8243; text_font=&#8221;||||||||&#8221; text_line_height=&#8221;2em&#8221; ul_font=&#8221;||||||||&#8221; header_font=&#8221;||||||||&#8221; header_2_font=&#8221;Roboto|700|||||||&#8221; header_2_font_size=&#8221;45px&#8221; header_2_line_height=&#8221;1.2em&#8221; header_3_font=&#8221;||||||||&#8221; text_orientation=&#8221;center&#8221; max_width=&#8221;800px&#8221; max_width_last_edited=&#8221;off|desktop&#8221; module_alignment=&#8221;center&#8221; custom_margin=&#8221;|||&#8221; custom_padding=&#8221;|||&#8221; header_2_font_size_tablet=&#8221;35px&#8221; header_2_font_size_phone=&#8221;28px&#8221; header_2_font_size_last_edited=&#8221;on|phone&#8221;]<\/p>\n<p><span style=\"font-size: 40px;\">Tijd voor een goed gesprek?<\/span><\/p>\n<p>[\/et_pb_text][et_pb_button button_url=&#8221;https:\/\/interaction-force.net\/contact\/&#8221; button_text=&#8221;Neem contact met ons op!&#8221; button_alignment=&#8221;center&#8221; _builder_version=&#8221;3.19.5&#8243; button_bg_use_color_gradient=&#8221;on&#8221; button_bg_color_gradient_start=&#8221;#f7828e&#8221; button_bg_color_gradient_end=&#8221;#fcb6ab&#8221; button_bg_color_gradient_direction=&#8221;90deg&#8221; background_layout=&#8221;dark&#8221; custom_margin=&#8221;|||&#8221; custom_padding=&#8221;18px|34px|18px|34px|true|true&#8221; box_shadow_style=&#8221;preset3&#8243; box_shadow_vertical=&#8221;20px&#8221; box_shadow_blur=&#8221;30px&#8221; box_shadow_spread=&#8221;-10px&#8221; box_shadow_color=&#8221;rgba(0,100,137,0.33)&#8221; button_letter_spacing_hover=&#8221;5.5px&#8221; locked=&#8221;off&#8221; button_text_size__hover_enabled=&#8221;off&#8221; button_one_text_size__hover_enabled=&#8221;off&#8221; button_two_text_size__hover_enabled=&#8221;off&#8221; button_text_color__hover_enabled=&#8221;off&#8221; button_one_text_color__hover_enabled=&#8221;off&#8221; button_two_text_color__hover_enabled=&#8221;off&#8221; button_border_width__hover_enabled=&#8221;off&#8221; button_one_border_width__hover_enabled=&#8221;off&#8221; button_two_border_width__hover_enabled=&#8221;off&#8221; button_border_color__hover_enabled=&#8221;off&#8221; button_one_border_color__hover_enabled=&#8221;off&#8221; button_two_border_color__hover_enabled=&#8221;off&#8221; button_border_radius__hover_enabled=&#8221;off&#8221; button_one_border_radius__hover_enabled=&#8221;off&#8221; button_two_border_radius__hover_enabled=&#8221;off&#8221; button_letter_spacing__hover_enabled=&#8221;on&#8221; button_letter_spacing__hover=&#8221;5.5px&#8221; button_one_letter_spacing__hover_enabled=&#8221;off&#8221; button_two_letter_spacing__hover_enabled=&#8221;off&#8221; button_bg_color__hover_enabled=&#8221;off&#8221; button_one_bg_color__hover_enabled=&#8221;off&#8221; button_two_bg_color__hover_enabled=&#8221;off&#8221;][\/et_pb_button][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p><span><span><a href=\"https:\/\/interaction-force.net\/\">Home<\/a><\/span><\/span> Het is van cruciaal belang ervoor te zorgen dat uw klant of potenti\u00eble klant u te allen tijde kan bereiken en dat u een strategie hebt hoe u hem zult bereiken wanneer u hem per ongeluk hebt gemist. Ook als u zonder succes voor hem op pad bent gegaan, moet u ervoor zorgen dat [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":207559,"menu_order":3,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.0 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Consultancy - Interaction Force - Een perfecte klantbeleving<\/title>\n<meta name=\"description\" content=\"Begeleiden organisaties behoeften in kaart brengen. Gekeken wordt naar behoeften van organisatie en eindgebruiker.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/interaction-force.net\/oplossingen\/consultancy\" \/>\n<meta property=\"og:locale\" content=\"nl_NL\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Consultancy - Interaction Force - Een perfecte klantbeleving\" \/>\n<meta property=\"og:description\" content=\"Begeleiden organisaties behoeften in kaart brengen. 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