{"id":220905,"date":"2019-11-05T14:40:12","date_gmt":"2019-11-05T14:40:12","guid":{"rendered":"https:\/\/interaction-force.net\/?page_id=220905"},"modified":"2019-11-07T13:20:05","modified_gmt":"2019-11-07T13:20:05","slug":"home","status":"publish","type":"page","link":"https:\/\/interaction-force.net\/fr","title":{"rendered":"Home"},"content":{"rendered":"<p>[et_pb_section fb_built=\u00a0\u00bb1&Prime; admin_label=\u00a0\u00bbHero Section\u00a0\u00bb _builder_version=\u00a0\u00bb3.22&Prime; background_color=\u00a0\u00bb#f9f9f9&Prime; use_background_color_gradient=\u00a0\u00bbon\u00a0\u00bb background_color_gradient_start=\u00a0\u00bb#ffffff\u00a0\u00bb background_color_gradient_end=\u00a0\u00bb#FAFAFA\u00a0\u00bb background_image=\u00a0\u00bbhttps:\/\/interaction-force.net\/wp-content\/uploads\/2019\/04\/bg-head.svg\u00a0\u00bb background_position=\u00a0\u00bbbottom_right\u00a0\u00bb custom_padding=\u00a0\u00bb58px|0|58px|0px|false|false\u00a0\u00bb][et_pb_row column_structure=\u00a0\u00bb1_2,1_2&Prime; make_equal=\u00a0\u00bbon\u00a0\u00bb admin_label=\u00a0\u00bbAccepts Payment everywhere\u00a0\u00bb _builder_version=\u00a0\u00bb3.25&Prime; background_size=\u00a0\u00bbinitial\u00a0\u00bb background_position=\u00a0\u00bbtop_left\u00a0\u00bb background_repeat=\u00a0\u00bbrepeat\u00a0\u00bb custom_margin=\u00a0\u00bb||\u00a0\u00bb custom_padding=\u00a0\u00bb22px||22px||true|false\u00a0\u00bb custom_css_main_element=\u00a0\u00bbmargin:auto;\u00a0\u00bb][et_pb_column type=\u00a0\u00bb1_2&Prime; _builder_version=\u00a0\u00bb3.25&Prime; custom_padding=\u00a0\u00bb|||\u00a0\u00bb custom_css_main_element=\u00a0\u00bbmargin:auto;\u00a0\u00bb custom_padding__hover=\u00a0\u00bb|||\u00a0\u00bb][et_pb_cta title=\u00a0\u00bbUne exp\u00e9rience client parfaite \u00e0 travers tous les canaux\u00a0\u00bb button_text=\u00a0\u00bbNos solutions\u00a0\u00bb _builder_version=\u00a0\u00bb4.0.5&Prime; header_font=\u00a0\u00bb||||||||\u00a0\u00bb header_font_size=\u00a0\u00bb36px\u00a0\u00bb body_font=\u00a0\u00bb||||||||\u00a0\u00bb use_background_color=\u00a0\u00bboff\u00a0\u00bb custom_button=\u00a0\u00bbon\u00a0\u00bb button_text_color=\u00a0\u00bb#ffffff\u00a0\u00bb button_border_width=\u00a0\u00bb0px\u00a0\u00bb button_font=\u00a0\u00bb||||||||\u00a0\u00bb text_orientation=\u00a0\u00bbleft\u00a0\u00bb background_layout=\u00a0\u00bblight\u00a0\u00bb custom_margin=\u00a0\u00bb||||false\u00a0\u00bb header_font_size_tablet=\u00a0\u00bb\u00a0\u00bb header_font_size_phone=\u00a0\u00bb34px\u00a0\u00bb header_font_size_last_edited=\u00a0\u00bbon|phone\u00a0\u00bb box_shadow_style_button=\u00a0\u00bbpreset3&Prime; box_shadow_horizontal_button=\u00a0\u00bb-1px\u00a0\u00bb box_shadow_vertical_button=\u00a0\u00bb10px\u00a0\u00bb box_shadow_color_button=\u00a0\u00bbrgba(0,154,222,0.41)\u00a0\u00bb]<\/p>\n<p>Les clients deviennent de plus en plus exigeants alors que le nombre de canaux de communication s\u2019accro\u00eet. 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dot_nav_custom_color=\u00a0\u00bb#000000&Prime; admin_title=\u00a0\u00bbCommunicatiekanalen zijn extreem snel ge\u00ebvolueerd\u00a0\u00bb _builder_version=\u00a0\u00bb4.0.5&Prime; header_font=\u00a0\u00bb||||||||\u00a0\u00bb body_font=\u00a0\u00bb||||||||\u00a0\u00bb background_color=\u00a0\u00bbrgba(126,190,197,0)\u00a0\u00bb use_background_color_gradient=\u00a0\u00bbon\u00a0\u00bb background_color_gradient_start=\u00a0\u00bbrgba(204,204,51,0.34)\u00a0\u00bb background_color_gradient_end=\u00a0\u00bbrgba(255,255,255,0)\u00a0\u00bb background_color_gradient_type=\u00a0\u00bbradial\u00a0\u00bb background_color_gradient_direction_radial=\u00a0\u00bbtop\u00a0\u00bb background_color_gradient_start_position=\u00a0\u00bb30%\u00a0\u00bb background_color_gradient_end_position=\u00a0\u00bb30%\u00a0\u00bb custom_button=\u00a0\u00bbon\u00a0\u00bb button_text_size=\u00a0\u00bb0.8vw\u00a0\u00bb button_text_color=\u00a0\u00bb#ffffff\u00a0\u00bb button_bg_color=\u00a0\u00bb#aaacff\u00a0\u00bb button_border_width=\u00a0\u00bb0px\u00a0\u00bb button_border_radius=\u00a0\u00bb10px\u00a0\u00bb button_font=\u00a0\u00bb||||||||\u00a0\u00bb background_layout=\u00a0\u00bblight\u00a0\u00bb custom_padding=\u00a0\u00bb|||\u00a0\u00bb link_option_url=\u00a0\u00bb#\u00a0\u00bb body_font_size_last_edited=\u00a0\u00bboff|desktop\u00a0\u00bb button_text_size_tablet=\u00a0\u00bb2vw\u00a0\u00bb button_text_size_phone=\u00a0\u00bb3vw\u00a0\u00bb button_text_size_last_edited=\u00a0\u00bbon|phone\u00a0\u00bb text_shadow_style=\u00a0\u00bbpreset1&Prime; text_shadow_color=\u00a0\u00bbrgba(0,0,0,0)\u00a0\u00bb]<\/p>\n<p style=\"text-align: center;\">\u00a0<img decoding=\"async\" src=\"https:\/\/interaction-force.net\/wp-content\/uploads\/2019\/05\/communicatie-kanalen.svg\" width=\"50%\" \/><\/p>\n<p><span style=\"font-weight: bold; font-size:1.3rem;\">Les canaux de communication ont \u00e9volu\u00e9 tr\u00e8s vite.<br \/>\n<\/span><\/p>\n<p>Depuis les courriers et les communications t\u00e9l\u00e9phoniques traditionnelles, en passant par le courriel et la messagerie instantan\u00e9e, jusqu\u2019au self-service web, aux MMS, \u00e0 la vid\u00e9ophonie et de nouveaux canaux dans le futur, l\u2019\u00e9volution ne finira jamais !<br \/>\nLes nouvelles g\u00e9n\u00e9rations nous pousseront vers une utilisation de plus en plus fr\u00e9quente de ces nouveaux canaux. Ne pas \u00eatre en mesure de r\u00e9pondre aux clients de mani\u00e8re positive, flexible et efficace, conduira \u00e0 une perte substantielle d\u2019affaires (potentielles) et de parts de march\u00e9.\n<\/p>\n<p>&nbsp;<\/p>\n<p>[\/et_pb_slide][et_pb_slide use_bg_overlay=\u00a0\u00bboff\u00a0\u00bb use_text_overlay=\u00a0\u00bboff\u00a0\u00bb arrows_custom_color=\u00a0\u00bb#f4f4f4&Prime; dot_nav_custom_color=\u00a0\u00bb#000000&Prime; admin_title=\u00a0\u00bbKlanten worden steeds veeleisender\u00a0\u00bb _builder_version=\u00a0\u00bb4.0.5&Prime; header_font=\u00a0\u00bb||||||||\u00a0\u00bb body_font=\u00a0\u00bb||||||||\u00a0\u00bb background_color=\u00a0\u00bbrgba(126,190,197,0)\u00a0\u00bb use_background_color_gradient=\u00a0\u00bbon\u00a0\u00bb background_color_gradient_start=\u00a0\u00bbrgba(204,204,51,0.34)\u00a0\u00bb background_color_gradient_end=\u00a0\u00bbrgba(255,255,255,0)\u00a0\u00bb background_color_gradient_type=\u00a0\u00bbradial\u00a0\u00bb background_color_gradient_direction_radial=\u00a0\u00bbtop\u00a0\u00bb background_color_gradient_start_position=\u00a0\u00bb30%\u00a0\u00bb background_color_gradient_end_position=\u00a0\u00bb30%\u00a0\u00bb custom_button=\u00a0\u00bbon\u00a0\u00bb button_text_size=\u00a0\u00bb0.8vw\u00a0\u00bb button_text_color=\u00a0\u00bb#ffffff\u00a0\u00bb button_bg_color=\u00a0\u00bb#aaacff\u00a0\u00bb button_border_width=\u00a0\u00bb0px\u00a0\u00bb button_border_radius=\u00a0\u00bb10px\u00a0\u00bb button_font=\u00a0\u00bb||||||||\u00a0\u00bb background_layout=\u00a0\u00bblight\u00a0\u00bb custom_padding=\u00a0\u00bb|||\u00a0\u00bb link_option_url=\u00a0\u00bb#\u00a0\u00bb body_font_size_last_edited=\u00a0\u00bboff|desktop\u00a0\u00bb button_text_size_tablet=\u00a0\u00bb2vw\u00a0\u00bb button_text_size_phone=\u00a0\u00bb3vw\u00a0\u00bb button_text_size_last_edited=\u00a0\u00bbon|phone\u00a0\u00bb text_shadow_style=\u00a0\u00bbpreset1&Prime; text_shadow_color=\u00a0\u00bbrgba(0,0,0,0)\u00a0\u00bb]<\/p>\n<p style=\"text-align: center;\">\u00a0<img decoding=\"async\" src=\"https:\/\/interaction-force.net\/wp-content\/uploads\/2019\/05\/demanding.svg\" width=\"50%\" \/><\/p>\n<p><span style=\"font-weight: bold; font-size:1.3rem;\">Les clients deviennent de plus en plus exigeants.<br \/>\n<\/span><\/p>\n<p>Aujourd\u2019hui, les clients deviennent rapidement frustr\u00e9s. Ils exprimeront aussi rapidement leur insatisfaction si la rapidit\u00e9 et la qualit\u00e9 de r\u00e9ponse de votre organisation ne r\u00e9pond pas ou ne r\u00e9pond plus \u00e0 leurs attentes. Avec l\u2019aide de leur r\u00e9seau social et des m\u00e9dias, les erreurs de votre organisation seront bient\u00f4t rendues publiques.<br \/>\nLa bonne nouvelle, c\u2019est que les clients frustr\u00e9s qui avaient l\u2019habitude de se taire sont maintenant plus susceptibles de vous parler. Vous avez maintenant l\u2019occasion de les garder en tant que clients et la possibilit\u00e9 de revoir encore et peut-\u00eatre de r\u00e9viser votre strat\u00e9gie d\u2019interaction avec les clients.\n<\/p>\n<p>&nbsp;<\/p>\n<p>[\/et_pb_slide][et_pb_slide use_bg_overlay=\u00a0\u00bboff\u00a0\u00bb use_text_overlay=\u00a0\u00bboff\u00a0\u00bb arrows_custom_color=\u00a0\u00bb#f4f4f4&Prime; dot_nav_custom_color=\u00a0\u00bb#000000&Prime; admin_title=\u00a0\u00bbKlanten hebben hun voorkeursinteractiekanaal\u00a0\u00bb _builder_version=\u00a0\u00bb4.0.5&Prime; header_font=\u00a0\u00bb||||||||\u00a0\u00bb body_font=\u00a0\u00bb||||||||\u00a0\u00bb background_color=\u00a0\u00bbrgba(126,190,197,0)\u00a0\u00bb use_background_color_gradient=\u00a0\u00bbon\u00a0\u00bb background_color_gradient_start=\u00a0\u00bbrgba(204,204,51,0.34)\u00a0\u00bb background_color_gradient_end=\u00a0\u00bbrgba(255,255,255,0)\u00a0\u00bb background_color_gradient_type=\u00a0\u00bbradial\u00a0\u00bb background_color_gradient_direction_radial=\u00a0\u00bbtop\u00a0\u00bb background_color_gradient_start_position=\u00a0\u00bb30%\u00a0\u00bb background_color_gradient_end_position=\u00a0\u00bb30%\u00a0\u00bb custom_button=\u00a0\u00bbon\u00a0\u00bb button_text_size=\u00a0\u00bb0.8vw\u00a0\u00bb button_text_color=\u00a0\u00bb#ffffff\u00a0\u00bb button_bg_color=\u00a0\u00bb#aaacff\u00a0\u00bb button_border_width=\u00a0\u00bb0px\u00a0\u00bb button_border_radius=\u00a0\u00bb10px\u00a0\u00bb button_font=\u00a0\u00bb||||||||\u00a0\u00bb background_layout=\u00a0\u00bblight\u00a0\u00bb custom_padding=\u00a0\u00bb|||\u00a0\u00bb link_option_url=\u00a0\u00bb#\u00a0\u00bb body_font_size_last_edited=\u00a0\u00bboff|desktop\u00a0\u00bb button_text_size_tablet=\u00a0\u00bb2vw\u00a0\u00bb button_text_size_phone=\u00a0\u00bb3vw\u00a0\u00bb button_text_size_last_edited=\u00a0\u00bbon|phone\u00a0\u00bb text_shadow_style=\u00a0\u00bbpreset1&Prime; text_shadow_color=\u00a0\u00bbrgba(0,0,0,0)\u00a0\u00bb]<\/p>\n<p style=\"text-align: center;\">\u00a0<img decoding=\"async\" src=\"https:\/\/interaction-force.net\/wp-content\/uploads\/2019\/05\/channel.svg\" width=\"50%\" \/><\/p>\n<p><span style=\"font-weight: bold; font-size:1.3rem;\">Les clients ont leur canal d\u2019interaction favori<br \/>\n<\/span><\/p>\n<p>Loin de se laisser dicter leur choix comme on le faisait dans le pass\u00e9, les clients sont enti\u00e8rement libres de choisir le type, la quantit\u00e9 et le canal d\u2019informations qu\u2019ils pr\u00e9f\u00e8rent pour interagir avec l\u2019organisation.<br \/>\nCertains restent coll\u00e9s au t\u00e9l\u00e9phone, d\u2019autres enverront un courriel, ils ouvriront une session de dialogue en ligne, ou ils utiliseront m\u00eame la possibilit\u00e9 de libre-service de votre r\u00e9seau. Que se passera-t-il si un client n\u2019a pas acc\u00e8s \u00e0 un service, \u00e0 une information ou \u00e0 un produit donn\u00e9s par le canal d\u2019interaction qu\u2019il a choisi ? Il est tr\u00e8s probable qu\u2019il se tourne vers un concurrent.<br \/>\nDe nos jours, si vous essayez de forcer votre client \u00e0 utiliser un canal d\u2019interaction particulier, vous n\u2019arriverez \u00e9videmment pas \u00e0 lui pr\u00eater l\u2019attention dont il a besoin et qu\u2019il attend de vous.\n<\/p>\n<p>&nbsp;<\/p>\n<p>[\/et_pb_slide][et_pb_slide use_bg_overlay=\u00a0\u00bboff\u00a0\u00bb use_text_overlay=\u00a0\u00bboff\u00a0\u00bb arrows_custom_color=\u00a0\u00bb#f4f4f4&Prime; dot_nav_custom_color=\u00a0\u00bb#000000&Prime; admin_title=\u00a0\u00bbImago hangt af van klantbeleving\u00a0\u00bb _builder_version=\u00a0\u00bb4.0.5&Prime; header_font=\u00a0\u00bb||||||||\u00a0\u00bb body_font=\u00a0\u00bb||||||||\u00a0\u00bb background_color=\u00a0\u00bbrgba(126,190,197,0)\u00a0\u00bb use_background_color_gradient=\u00a0\u00bbon\u00a0\u00bb background_color_gradient_start=\u00a0\u00bbrgba(204,204,51,0.34)\u00a0\u00bb background_color_gradient_end=\u00a0\u00bbrgba(255,255,255,0)\u00a0\u00bb background_color_gradient_type=\u00a0\u00bbradial\u00a0\u00bb background_color_gradient_direction_radial=\u00a0\u00bbtop\u00a0\u00bb background_color_gradient_start_position=\u00a0\u00bb30%\u00a0\u00bb background_color_gradient_end_position=\u00a0\u00bb30%\u00a0\u00bb custom_button=\u00a0\u00bbon\u00a0\u00bb button_text_size=\u00a0\u00bb0.8vw\u00a0\u00bb button_text_color=\u00a0\u00bb#ffffff\u00a0\u00bb button_bg_color=\u00a0\u00bb#aaacff\u00a0\u00bb button_border_width=\u00a0\u00bb0px\u00a0\u00bb button_border_radius=\u00a0\u00bb10px\u00a0\u00bb button_font=\u00a0\u00bb||||||||\u00a0\u00bb background_layout=\u00a0\u00bblight\u00a0\u00bb custom_padding=\u00a0\u00bb|||\u00a0\u00bb link_option_url=\u00a0\u00bb#\u00a0\u00bb body_font_size_last_edited=\u00a0\u00bboff|desktop\u00a0\u00bb button_text_size_tablet=\u00a0\u00bb2vw\u00a0\u00bb button_text_size_phone=\u00a0\u00bb3vw\u00a0\u00bb button_text_size_last_edited=\u00a0\u00bbon|phone\u00a0\u00bb text_shadow_style=\u00a0\u00bbpreset1&Prime; text_shadow_color=\u00a0\u00bbrgba(0,0,0,0)\u00a0\u00bb]<\/p>\n<p style=\"text-align: center;\">\u00a0<img decoding=\"async\" src=\"https:\/\/interaction-force.net\/wp-content\/uploads\/2019\/05\/beleving.svg\" width=\"50%\" \/><\/p>\n<p><span style=\"font-weight: bold; font-size:1.3rem;\">L\u2019image d\u00e9pend de l\u2019exp\u00e9rience du client<br \/>\n<\/span><\/p>\n<p>Tout client\/ membre d\u00e9sire faire l\u2019objet d\u2019une approche personnelle. Les budgets autrefois d\u00e9pens\u00e9s dans des actions de marketing de masse \u00e0 sens unique sont maintenant d\u00e9pens\u00e9s \u00e0 des strat\u00e9gies d\u2019interaction qui permettent cette approche tr\u00e8s personnalis\u00e9e.<br \/>\nChaque fois qu\u2019un client\/membre entre en contact avec une entreprise, il a l\u2019occasion de se former une opinion. Apr\u00e8s un certain temps, il se fera une id\u00e9e de l\u2019ensemble de ses exp\u00e9riences. En fin de compte, cette id\u00e9e d\u00e9finira l\u2019image de la marque et de ses valeurs. Les canaux d\u2019interaction sont des points de contact : des moments de v\u00e9rit\u00e9 !\n<\/p>\n<p>&nbsp;<\/p>\n<p>[\/et_pb_slide][et_pb_slide use_bg_overlay=\u00a0\u00bboff\u00a0\u00bb use_text_overlay=\u00a0\u00bboff\u00a0\u00bb arrows_custom_color=\u00a0\u00bb#f4f4f4&Prime; dot_nav_custom_color=\u00a0\u00bb#000000&Prime; admin_title=\u00a0\u00bbInteractie 24\/7&Prime; _builder_version=\u00a0\u00bb4.0.5&Prime; header_font=\u00a0\u00bb||||||||\u00a0\u00bb body_font=\u00a0\u00bb||||||||\u00a0\u00bb background_color=\u00a0\u00bbrgba(126,190,197,0)\u00a0\u00bb use_background_color_gradient=\u00a0\u00bbon\u00a0\u00bb background_color_gradient_start=\u00a0\u00bbrgba(204,204,51,0.34)\u00a0\u00bb background_color_gradient_end=\u00a0\u00bbrgba(255,255,255,0)\u00a0\u00bb background_color_gradient_type=\u00a0\u00bbradial\u00a0\u00bb background_color_gradient_direction_radial=\u00a0\u00bbtop\u00a0\u00bb background_color_gradient_start_position=\u00a0\u00bb30%\u00a0\u00bb background_color_gradient_end_position=\u00a0\u00bb30%\u00a0\u00bb custom_button=\u00a0\u00bbon\u00a0\u00bb button_text_size=\u00a0\u00bb0.8vw\u00a0\u00bb button_text_color=\u00a0\u00bb#ffffff\u00a0\u00bb button_bg_color=\u00a0\u00bb#aaacff\u00a0\u00bb button_border_width=\u00a0\u00bb0px\u00a0\u00bb button_border_radius=\u00a0\u00bb10px\u00a0\u00bb button_font=\u00a0\u00bb||||||||\u00a0\u00bb background_layout=\u00a0\u00bblight\u00a0\u00bb custom_padding=\u00a0\u00bb|||\u00a0\u00bb link_option_url=\u00a0\u00bb#\u00a0\u00bb body_font_size_last_edited=\u00a0\u00bboff|desktop\u00a0\u00bb button_text_size_tablet=\u00a0\u00bb2vw\u00a0\u00bb button_text_size_phone=\u00a0\u00bb3vw\u00a0\u00bb button_text_size_last_edited=\u00a0\u00bbon|phone\u00a0\u00bb text_shadow_style=\u00a0\u00bbpreset1&Prime; text_shadow_color=\u00a0\u00bbrgba(0,0,0,0)\u00a0\u00bb]<\/p>\n<p style=\"text-align: center;\">\u00a0<img decoding=\"async\" src=\"https:\/\/interaction-force.net\/wp-content\/uploads\/2019\/05\/24-7.svg\" width=\"50%\" \/><\/p>\n<p><span style=\"font-weight: bold; font-size:1.3rem;\">Interaction 24\/7<br \/>\n<\/span><\/p>\n<p>Les heures d\u2019ouverture \u2018de neuf \u00e0 cinq\u2019 sont (en tout cas pour un nombre croissant de produits et de services) totalement d\u00e9pass\u00e9es. Les clients\/membres s\u2019attendent \u00e0 un service de 24 heures sur 24. Si vous n\u2019\u00eates pas capable de faire face \u00e0 ces exigences accrues, vous perdrez votre client\/membre imm\u00e9diatement. De plus, les clients ou les membres n\u2019accepteront plus la moindre interruption dans les canaux de communication pour cause de dysfonctionnement technique. De tels incidents pourraient \u00eatre interpr\u00e9t\u00e9s comme une excuse pour camoufler un manque d\u2019organisation.\n<\/p>\n<p>&nbsp;<\/p>\n<p>[\/et_pb_slide][et_pb_slide use_bg_overlay=\u00a0\u00bboff\u00a0\u00bb use_text_overlay=\u00a0\u00bboff\u00a0\u00bb arrows_custom_color=\u00a0\u00bb#f4f4f4&Prime; dot_nav_custom_color=\u00a0\u00bb#000000&Prime; admin_title=\u00a0\u00bbNieuwe generatie klanten\u00a0\u00bb _builder_version=\u00a0\u00bb4.0.5&Prime; header_font=\u00a0\u00bb||||||||\u00a0\u00bb body_font=\u00a0\u00bb||||||||\u00a0\u00bb background_color=\u00a0\u00bbrgba(126,190,197,0)\u00a0\u00bb use_background_color_gradient=\u00a0\u00bbon\u00a0\u00bb background_color_gradient_start=\u00a0\u00bbrgba(204,204,51,0.34)\u00a0\u00bb background_color_gradient_end=\u00a0\u00bbrgba(255,255,255,0)\u00a0\u00bb background_color_gradient_type=\u00a0\u00bbradial\u00a0\u00bb background_color_gradient_direction_radial=\u00a0\u00bbtop\u00a0\u00bb background_color_gradient_start_position=\u00a0\u00bb30%\u00a0\u00bb background_color_gradient_end_position=\u00a0\u00bb30%\u00a0\u00bb custom_button=\u00a0\u00bbon\u00a0\u00bb button_text_size=\u00a0\u00bb0.8vw\u00a0\u00bb button_text_color=\u00a0\u00bb#ffffff\u00a0\u00bb button_bg_color=\u00a0\u00bb#aaacff\u00a0\u00bb button_border_width=\u00a0\u00bb0px\u00a0\u00bb button_border_radius=\u00a0\u00bb10px\u00a0\u00bb button_font=\u00a0\u00bb||||||||\u00a0\u00bb background_layout=\u00a0\u00bblight\u00a0\u00bb custom_padding=\u00a0\u00bb|||\u00a0\u00bb link_option_url=\u00a0\u00bb#\u00a0\u00bb body_font_size_last_edited=\u00a0\u00bboff|desktop\u00a0\u00bb button_text_size_tablet=\u00a0\u00bb2vw\u00a0\u00bb button_text_size_phone=\u00a0\u00bb3vw\u00a0\u00bb button_text_size_last_edited=\u00a0\u00bbon|phone\u00a0\u00bb text_shadow_style=\u00a0\u00bbpreset1&Prime; text_shadow_color=\u00a0\u00bbrgba(0,0,0,0)\u00a0\u00bb]<\/p>\n<p style=\"text-align: center;\">\u00a0<img decoding=\"async\" src=\"https:\/\/interaction-force.net\/wp-content\/uploads\/2019\/05\/generatiomn.svg\" width=\"50%\" \/><\/p>\n<p><span style=\"font-weight: bold; font-size:1.3rem;\">La nouvelle g\u00e9n\u00e9ration de clients\/membres<br \/>\n<\/span><\/p>\n<p>La nouvelle g\u00e9n\u00e9ration grandit avec les techniques de communication multim\u00e9dias dernier cri dont ils disposent en permanence dans leur environnement imm\u00e9diat. Ils voient le monde \u00e0 travers leur navigateur internet. Ils ne quittent pas la maison sans leur GSM ou leur assistant personnel \u00e0 fonction vid\u00e9o.<br \/>\nCette g\u00e9n\u00e9ration du chat, du SMS, du surf sur Internet et des vid\u00e9oconf\u00e9rences, quel effet va-t-elle avoir sur votre strat\u00e9gie d\u2019interaction ? Aujourd\u2019hui, ils repr\u00e9sentent d\u00e9j\u00e0 un groupe de clients disposant d\u2019un pouvoir d\u2019achat significatif. Demain, ils pourraient \u00eatre des managers disposant d\u2019un pouvoir de d\u00e9cision.\n<\/p>\n<p>[\/et_pb_slide][\/et_pb_slider][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\u00a0\u00bb1&Prime; disabled_on=\u00a0\u00bbon|on|off\u00a0\u00bb _builder_version=\u00a0\u00bb4.0.5&Prime; hover_enabled=\u00a0\u00bb0&Prime;][et_pb_row make_equal=\u00a0\u00bbon\u00a0\u00bb admin_label=\u00a0\u00bbGetting Paid\u00a0\u00bb _builder_version=\u00a0\u00bb3.25&Prime; custom_margin=\u00a0\u00bb80px||80px|\u00a0\u00bb][et_pb_column type=\u00a0\u00bb4_4&Prime; _builder_version=\u00a0\u00bb3.25&Prime; custom_padding=\u00a0\u00bb|||\u00a0\u00bb custom_css_main_element=\u00a0\u00bbmargin: auto;\u00a0\u00bb custom_padding__hover=\u00a0\u00bb|||\u00a0\u00bb][et_pb_tabs module_class=\u00a0\u00bbcustom-tabs\u00a0\u00bb _builder_version=\u00a0\u00bb4.0.5&Prime; hover_enabled=\u00a0\u00bb0&Prime;][et_pb_tab title=\u00a0\u00bbLes canaux de communication ont \u00e9volu\u00e9 tr\u00e8s vite.\u00a0\u00bb _builder_version=\u00a0\u00bb4.0.5&Prime;]<\/p>\n<h2 style=\"font-size:1.8rem;\">Les canaux de communication ont \u00e9volu\u00e9 tr\u00e8s vite.<\/h2>\n<p>Depuis les courriers et les communications t\u00e9l\u00e9phoniques traditionnelles, en passant par le courriel et la messagerie instantan\u00e9e, jusqu\u2019au self-service web, aux MMS, \u00e0 la vid\u00e9ophonie et de nouveaux canaux dans le futur, l\u2019\u00e9volution ne finira jamais !<br \/>\nLes nouvelles g\u00e9n\u00e9rations nous pousseront vers une utilisation de plus en plus fr\u00e9quente de ces nouveaux canaux. Ne pas \u00eatre en mesure de r\u00e9pondre aux clients de mani\u00e8re positive, flexible et efficace, conduira \u00e0 une perte substantielle d\u2019affaires (potentielles) et de parts de march\u00e9.\n<\/p>\n<p>[\/et_pb_tab][et_pb_tab title=\u00a0\u00bbLes clients deviennent de plus en plus exigeants.\u00a0\u00bb _builder_version=\u00a0\u00bb4.0.5&Prime;]<\/p>\n<h2 style=\"font-size:1.8rem;\">Les clients deviennent de plus en plus exigeants.<br \/>\n<\/h2>\n<p>Aujourd\u2019hui, les clients deviennent rapidement frustr\u00e9s. Ils exprimeront aussi rapidement leur insatisfaction si la rapidit\u00e9 et la qualit\u00e9 de r\u00e9ponse de votre organisation ne r\u00e9pond pas ou ne r\u00e9pond plus \u00e0 leurs attentes. Avec l\u2019aide de leur r\u00e9seau social et des m\u00e9dias, les erreurs de votre organisation seront bient\u00f4t rendues publiques.<br \/>\nLa bonne nouvelle, c\u2019est que les clients frustr\u00e9s qui avaient l\u2019habitude de se taire sont maintenant plus susceptibles de vous parler. Vous avez maintenant l\u2019occasion de les garder en tant que clients et la possibilit\u00e9 de revoir encore et peut-\u00eatre de r\u00e9viser votre strat\u00e9gie d\u2019interaction avec les clients.\n<\/p>\n<p>[\/et_pb_tab][et_pb_tab title=\u00a0\u00bbLes clients ont leur canal d\u2019interaction favori\u00a0\u00bb _builder_version=\u00a0\u00bb4.0.5&Prime;]<\/p>\n<h2 style=\"font-size:1.8rem;\">Les clients ont leur canal d\u2019interaction favori<\/h2>\n<p>Loin de se laisser dicter leur choix comme on le faisait dans le pass\u00e9, les clients sont enti\u00e8rement libres de choisir le type, la quantit\u00e9 et le canal d\u2019informations qu\u2019ils pr\u00e9f\u00e8rent pour interagir avec l\u2019organisation.<br \/>\nCertains restent coll\u00e9s au t\u00e9l\u00e9phone, d\u2019autres enverront un courriel, ils ouvriront une session de dialogue en ligne, ou ils utiliseront m\u00eame la possibilit\u00e9 de libre-service de votre r\u00e9seau. Que se passera-t-il si un client n\u2019a pas acc\u00e8s \u00e0 un service, \u00e0 une information ou \u00e0 un produit donn\u00e9s par le canal d\u2019interaction qu\u2019il a choisi ? Il est tr\u00e8s probable qu\u2019il se tourne vers un concurrent.<br \/>\nDe nos jours, si vous essayez de forcer votre client \u00e0 utiliser un canal d\u2019interaction particulier, vous n\u2019arriverez \u00e9videmment pas \u00e0 lui pr\u00eater l\u2019attention dont il a besoin et qu\u2019il attend de vous.\n<\/p>\n<p>[\/et_pb_tab][et_pb_tab title=\u00a0\u00bbL\u2019image d\u00e9pend de l\u2019exp\u00e9rience du client\u00a0\u00bb _builder_version=\u00a0\u00bb4.0.5&Prime;]<\/p>\n<h2 style=\"font-size:1.8rem;\">L\u2019image d\u00e9pend de l\u2019exp\u00e9rience du client<\/h2>\n<p>Tout client\/ membre d\u00e9sire faire l\u2019objet d\u2019une approche personnelle. Les budgets autrefois d\u00e9pens\u00e9s dans des actions de marketing de masse \u00e0 sens unique sont maintenant d\u00e9pens\u00e9s \u00e0 des strat\u00e9gies d\u2019interaction qui permettent cette approche tr\u00e8s personnalis\u00e9e.<br \/>\nChaque fois qu\u2019un client\/membre entre en contact avec une entreprise, il a l\u2019occasion de se former une opinion. Apr\u00e8s un certain temps, il se fera une id\u00e9e de l\u2019ensemble de ses exp\u00e9riences. En fin de compte, cette id\u00e9e d\u00e9finira l\u2019image de la marque et de ses valeurs. Les canaux d\u2019interaction sont des points de contact : des moments de v\u00e9rit\u00e9 !\n<\/p>\n<p>[\/et_pb_tab][et_pb_tab title=\u00a0\u00bbInteraction 24\/7&Prime; _builder_version=\u00a0\u00bb4.0.5&Prime;]<\/p>\n<h2 style=\"font-size:1.8rem;\">Interaction 24\/7<\/h2>\n<p>Les heures d\u2019ouverture \u2018de neuf \u00e0 cinq\u2019 sont (en tout cas pour un nombre croissant de produits et de services) totalement d\u00e9pass\u00e9es. Les clients\/membres s\u2019attendent \u00e0 un service de 24 heures sur 24. Si vous n\u2019\u00eates pas capable de faire face \u00e0 ces exigences accrues, vous perdrez votre client\/membre imm\u00e9diatement. De plus, les clients ou les membres n\u2019accepteront plus la moindre interruption dans les canaux de communication pour cause de dysfonctionnement technique. De tels incidents pourraient \u00eatre interpr\u00e9t\u00e9s comme une excuse pour camoufler un manque d\u2019organisation.\n<\/p>\n<p>[\/et_pb_tab][et_pb_tab title=\u00a0\u00bbLa nouvelle g\u00e9n\u00e9ration\u00a0\u00bb _builder_version=\u00a0\u00bb4.0.5&Prime;]<\/p>\n<h2 style=\"font-size:1.8rem;\">La nouvelle g\u00e9n\u00e9ration de clients\/membres<\/h2>\n<p>La nouvelle g\u00e9n\u00e9ration grandit avec les techniques de communication multim\u00e9dias dernier cri dont ils disposent en permanence dans leur environnement imm\u00e9diat. Ils voient le monde \u00e0 travers leur navigateur internet. Ils ne quittent pas la maison sans leur GSM ou leur assistant personnel \u00e0 fonction vid\u00e9o.<br \/>\nCette g\u00e9n\u00e9ration du chat, du SMS, du surf sur Internet et des vid\u00e9oconf\u00e9rences, quel effet va-t-elle avoir sur votre strat\u00e9gie d\u2019interaction ? Aujourd\u2019hui, ils repr\u00e9sentent d\u00e9j\u00e0 un groupe de clients disposant d\u2019un pouvoir d\u2019achat significatif. Demain, ils pourraient \u00eatre des managers disposant d\u2019un pouvoir de d\u00e9cision.\n<\/p>\n<p>[\/et_pb_tab][\/et_pb_tabs][et_pb_code _builder_version=\u00a0\u00bb3.19.5&Prime;]<script type=\"text\/javascript\"><!-- [et_pb_line_break_holder] -->  jQuery(function ($) {<!-- [et_pb_line_break_holder] -->    $('.et_pb_tabs ul.et_pb_tabs_controls > li').on('mouseenter, mousemove', function (e) {<!-- [et_pb_line_break_holder] -->      $(this).find('> a').not('.et_pb_tab_active').click();<!-- [et_pb_line_break_holder] -->    });<!-- [et_pb_line_break_holder] -->  });<!-- [et_pb_line_break_holder] --><\/script>[\/et_pb_code][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\u00a0\u00bb1&Prime; _builder_version=\u00a0\u00bb3.22&Prime; background_color=\u00a0\u00bb#f9f9f9&Prime;][et_pb_row column_structure=\u00a0\u00bb1_2,1_2&Prime; make_equal=\u00a0\u00bbon\u00a0\u00bb admin_label=\u00a0\u00bbGetting Paid\u00a0\u00bb _builder_version=\u00a0\u00bb4.0.5&Prime; custom_margin=\u00a0\u00bb80px||80px|\u00a0\u00bb][et_pb_column type=\u00a0\u00bb1_2&Prime; _builder_version=\u00a0\u00bb3.25&Prime; custom_padding=\u00a0\u00bb|||\u00a0\u00bb custom_css_main_element=\u00a0\u00bbmargin: auto;\u00a0\u00bb custom_padding__hover=\u00a0\u00bb|||\u00a0\u00bb][et_pb_cta title=\u00a0\u00bbAm\u00e9liorez la satisfaction de vos clients et r\u00e9duisez vos co\u00fbts op\u00e9rationnels\u00a0\u00bb button_url=\u00a0\u00bb\/fr\/solutions\/conseil\u00a0\u00bb button_text=\u00a0\u00bbAudits et conseil\u00a0\u00bb _builder_version=\u00a0\u00bb4.0.5&Prime; header_font=\u00a0\u00bb||||||||\u00a0\u00bb header_font_size=\u00a0\u00bb30px\u00a0\u00bb body_font=\u00a0\u00bb||||||||\u00a0\u00bb use_background_color=\u00a0\u00bboff\u00a0\u00bb custom_button=\u00a0\u00bbon\u00a0\u00bb button_text_color=\u00a0\u00bb#ffffff\u00a0\u00bb button_font=\u00a0\u00bb||||||||\u00a0\u00bb text_orientation=\u00a0\u00bbleft\u00a0\u00bb background_layout=\u00a0\u00bblight\u00a0\u00bb]<\/p>\n<p>Faites la diff\u00e9rence avec vos concurrents en am\u00e9liorant continuellement la satisfaction de vos clients et en r\u00e9duisant vos co\u00fbts op\u00e9rationnels. Cela repr\u00e9sente \u00e0 la fois des solutions de centre d\u2019appels simples et des solutions complexes d\u2019interaction client. Nous sommes heureux de vous donner les conseils qui conviennent \u00e0 votre organisation. Pour que vos clients puissent facilement obtenir les r\u00e9ponses o\u00f9 et quand ils le souhaitent<\/p>\n<p>Interaction Force a l\u2019intention de devenir le partenaire de choix de ses clients. Interaction Force n\u2019offre pas seulement des solutions excellentes, nous nous engageons \u00e9galement \u00e0 offrir des services excellents.<\/p>\n<p>[\/et_pb_cta][\/et_pb_column][et_pb_column type=\u00a0\u00bb1_2&Prime; _builder_version=\u00a0\u00bb3.25&Prime; custom_padding=\u00a0\u00bb|||\u00a0\u00bb custom_padding__hover=\u00a0\u00bb|||\u00a0\u00bb][et_pb_image src=\u00a0\u00bbhttps:\/\/interaction-force.net\/wp-content\/uploads\/2019\/04\/klantteveredenheid.svg\u00a0\u00bb align=\u00a0\u00bbcenter\u00a0\u00bb align_tablet=\u00a0\u00bbcenter\u00a0\u00bb align_phone=\u00a0\u00bb\u00a0\u00bb align_last_edited=\u00a0\u00bbon|desktop\u00a0\u00bb _builder_version=\u00a0\u00bb3.23&Prime; max_width=\u00a0\u00bb74%\u00a0\u00bb animation_style=\u00a0\u00bbslide\u00a0\u00bb animation_direction=\u00a0\u00bbbottom\u00a0\u00bb animation_intensity_slide=\u00a0\u00bb10%\u00a0\u00bb][\/et_pb_image][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\u00a0\u00bb1&Prime; _builder_version=\u00a0\u00bb3.22&Prime; custom_padding=\u00a0\u00bb59px|0px|6px|0px|false|false\u00a0\u00bb][et_pb_row column_structure=\u00a0\u00bb1_2,1_2&Prime; admin_label=\u00a0\u00bbSending Payments\u00a0\u00bb _builder_version=\u00a0\u00bb3.25&Prime; custom_margin=\u00a0\u00bb||80px|\u00a0\u00bb][et_pb_column type=\u00a0\u00bb1_2&Prime; _builder_version=\u00a0\u00bb3.25&Prime; custom_padding=\u00a0\u00bb|||\u00a0\u00bb custom_padding__hover=\u00a0\u00bb|||\u00a0\u00bb][et_pb_image src=\u00a0\u00bbhttps:\/\/interaction-force.net\/wp-content\/uploads\/2019\/04\/strategy.svg\u00a0\u00bb url=\u00a0\u00bbhttps:\/\/interaction-force.net\/diensten\/telefoonservice-2\/\u00a0\u00bb align_tablet=\u00a0\u00bbcenter\u00a0\u00bb align_phone=\u00a0\u00bb\u00a0\u00bb align_last_edited=\u00a0\u00bbon|desktop\u00a0\u00bb _builder_version=\u00a0\u00bb3.23&Prime; max_width=\u00a0\u00bb78%\u00a0\u00bb module_alignment=\u00a0\u00bbcenter\u00a0\u00bb animation_style=\u00a0\u00bbslide\u00a0\u00bb border_radii=\u00a0\u00bbon|11px|11px|11px|11px\u00a0\u00bb box_shadow_color__hover_enabled=\u00a0\u00bbon\u00a0\u00bb box_shadow_horizontal__hover_enabled=\u00a0\u00bbon\u00a0\u00bb box_shadow_vertical__hover_enabled=\u00a0\u00bbon\u00a0\u00bb box_shadow_vertical__hover=\u00a0\u00bb8px\u00a0\u00bb box_shadow_blur__hover_enabled=\u00a0\u00bbon\u00a0\u00bb box_shadow_blur__hover=\u00a0\u00bb37px\u00a0\u00bb box_shadow_spread__hover_enabled=\u00a0\u00bbon\u00a0\u00bb box_shadow_spread__hover=\u00a0\u00bb-10px\u00a0\u00bb box_shadow_color__hover=\u00a0\u00bbrgba(0,0,0,0.35)\u00a0\u00bb max_width__hover_enabled=\u00a0\u00bbon\u00a0\u00bb max_width__hover=\u00a0\u00bb85%\u00a0\u00bb][\/et_pb_image][\/et_pb_column][et_pb_column type=\u00a0\u00bb1_2&Prime; _builder_version=\u00a0\u00bb3.25&Prime; custom_padding=\u00a0\u00bb|||\u00a0\u00bb custom_padding__hover=\u00a0\u00bb|||\u00a0\u00bb][et_pb_cta title=\u00a0\u00bbToujours disponible selon les souhaits de vos clients\u00a0\u00bb button_url=\u00a0\u00bb\/fr\/solutions\/strategie-du-centre\u00a0\u00bb button_text=\u00a0\u00bbsolutions strat\u00e9giques\u00a0\u00bb _builder_version=\u00a0\u00bb4.0.5&Prime; header_font=\u00a0\u00bb||||||||\u00a0\u00bb header_font_size=\u00a0\u00bb30px\u00a0\u00bb use_background_color=\u00a0\u00bboff\u00a0\u00bb custom_button=\u00a0\u00bbon\u00a0\u00bb button_text_color=\u00a0\u00bb#ffffff\u00a0\u00bb button_font=\u00a0\u00bb||||||||\u00a0\u00bb text_orientation=\u00a0\u00bbleft\u00a0\u00bb background_layout=\u00a0\u00bblight\u00a0\u00bb]<\/p>\n<p>Il est crucial de vous assurer que votre client ou votre prospect peut vous joindre \u00e0 tout moment et que vous avez une strat\u00e9gie pour le joindre lorsque vous l\u2019avez manqu\u00e9 accidentellement. M\u00eame si vous l\u2019avez contact\u00e9 sans succ\u00e8s, vous devez vous assurer qu\u2019il peut contacter votre organisation et que vos employ\u00e9s savent de quoi il s\u2019agit.<br \/>\nNous pouvons vous aider \u00e0 mettre en place votre communication de mani\u00e8re correcte !<\/p>\n<p>[\/et_pb_cta][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\u00a0\u00bb1&Prime; _builder_version=\u00a0\u00bb3.22&Prime; background_color=\u00a0\u00bb#f9f9f9&Prime; custom_padding=\u00a0\u00bb54px|0px|59px|0px|false|false\u00a0\u00bb][et_pb_row column_structure=\u00a0\u00bb1_2,1_2&Prime; admin_label=\u00a0\u00bbSending Payments\u00a0\u00bb _builder_version=\u00a0\u00bb3.25&Prime; custom_margin=\u00a0\u00bb80px||0px|\u00a0\u00bb custom_padding=\u00a0\u00bb||0||false|false\u00a0\u00bb][et_pb_column type=\u00a0\u00bb1_2&Prime; _builder_version=\u00a0\u00bb3.25&Prime; custom_padding=\u00a0\u00bb|||\u00a0\u00bb custom_padding__hover=\u00a0\u00bb|||\u00a0\u00bb][et_pb_image src=\u00a0\u00bbhttps:\/\/interaction-force.net\/wp-content\/uploads\/2019\/04\/goed-voorbereid.svg\u00a0\u00bb align=\u00a0\u00bbcenter\u00a0\u00bb align_tablet=\u00a0\u00bbcenter\u00a0\u00bb align_phone=\u00a0\u00bb\u00a0\u00bb align_last_edited=\u00a0\u00bbon|desktop\u00a0\u00bb _builder_version=\u00a0\u00bb3.23&Prime; max_width=\u00a0\u00bb71%\u00a0\u00bb animation_style=\u00a0\u00bbslide\u00a0\u00bb animation_direction=\u00a0\u00bbbottom\u00a0\u00bb animation_intensity_slide=\u00a0\u00bb10%\u00a0\u00bb custom_css_main_element=\u00a0\u00bbbottom:0;||margin:0;\u00a0\u00bb][\/et_pb_image][\/et_pb_column][et_pb_column type=\u00a0\u00bb1_2&Prime; _builder_version=\u00a0\u00bb3.25&Prime; custom_padding=\u00a0\u00bb|||\u00a0\u00bb custom_padding__hover=\u00a0\u00bb|||\u00a0\u00bb][et_pb_cta title=\u00a0\u00bbBien pr\u00e9par\u00e9 d\u00e8s le debut\u00a0\u00bb button_url=\u00a0\u00bb\/fr\/interaction-force-universite\u00a0\u00bb button_text=\u00a0\u00bbInteraction force universit\u00e9\u00a0\u00bb _builder_version=\u00a0\u00bb4.0.5&Prime; header_font=\u00a0\u00bb||||||||\u00a0\u00bb header_font_size=\u00a0\u00bb30px\u00a0\u00bb use_background_color=\u00a0\u00bboff\u00a0\u00bb custom_button=\u00a0\u00bbon\u00a0\u00bb button_text_color=\u00a0\u00bb#ffffff\u00a0\u00bb button_font=\u00a0\u00bb||||||||\u00a0\u00bb text_orientation=\u00a0\u00bbleft\u00a0\u00bb background_layout=\u00a0\u00bblight\u00a0\u00bb]<\/p>\n<p>Une mise en \u0153uvre et un d\u00e9marrage corrects sont cruciaux pour le succ\u00e8s des op\u00e9rations d\u2019interaction avec le client. Une bonne formation compl\u00e8te est essentielle et nous d\u00e9veloppons le programme de formation correct avec le client.\n<\/p>\n<p>[\/et_pb_cta][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\u00a0\u00bb1&Prime; admin_label=\u00a0\u00bb3 Cards Features\u00a0\u00bb _builder_version=\u00a0\u00bb3.22&Prime; custom_margin=\u00a0\u00bb||0px\u00a0\u00bb custom_margin_tablet=\u00a0\u00bb\u00a0\u00bb custom_margin_phone=\u00a0\u00bb||-130px\u00a0\u00bb custom_margin_last_edited=\u00a0\u00bbon|tablet\u00a0\u00bb custom_padding=\u00a0\u00bb0|0px|1px|0px|false|false\u00a0\u00bb][et_pb_row column_structure=\u00a0\u00bb1_2,1_2&Prime; make_equal=\u00a0\u00bbon\u00a0\u00bb admin_label=\u00a0\u00bbGetting Paid\u00a0\u00bb _builder_version=\u00a0\u00bb3.25&Prime; custom_margin=\u00a0\u00bb80px||80px|\u00a0\u00bb][et_pb_column type=\u00a0\u00bb1_2&Prime; _builder_version=\u00a0\u00bb3.25&Prime; custom_padding=\u00a0\u00bb|||\u00a0\u00bb custom_css_main_element=\u00a0\u00bbmargin: auto;\u00a0\u00bb custom_padding__hover=\u00a0\u00bb|||\u00a0\u00bb][et_pb_cta title=\u00a0\u00bbTr\u00e8s exp\u00e9riment\u00e9 dans le domaine des solutions d&rsquo;interaction client\u00a0\u00bb button_url=\u00a0\u00bb\/fr\/qui-sommes-nous\u00a0\u00bb button_text=\u00a0\u00bbQui sommes-nous\u00a0\u00bb _builder_version=\u00a0\u00bb4.0.5&Prime; header_font=\u00a0\u00bb||||||||\u00a0\u00bb header_font_size=\u00a0\u00bb30px\u00a0\u00bb use_background_color=\u00a0\u00bboff\u00a0\u00bb custom_button=\u00a0\u00bbon\u00a0\u00bb button_text_color=\u00a0\u00bb#ffffff\u00a0\u00bb button_font=\u00a0\u00bb||||||||\u00a0\u00bb text_orientation=\u00a0\u00bbleft\u00a0\u00bb background_layout=\u00a0\u00bblight\u00a0\u00bb]<\/p>\n<p>Notre \u00e9quipe a de l\u2019exp\u00e9rience dans diff\u00e9rents domaines de notre industrie et tous les membres ma\u00eetrisent le concept d\u2019interaction client, de la mise en \u0153uvre \u00e0 l\u2019optimisation de l\u2019interaction client. L\u2019\u00e9quipe a une dimension internationale et leur savoir-faire est compl\u00e9mentaire : notre exp\u00e9rience couvre \u00e0 la fois les aspects techniques et op\u00e9rationnels.<\/p>\n<p>[\/et_pb_cta][\/et_pb_column][et_pb_column type=\u00a0\u00bb1_2&Prime; _builder_version=\u00a0\u00bb3.25&Prime; custom_padding=\u00a0\u00bb|||\u00a0\u00bb custom_padding__hover=\u00a0\u00bb|||\u00a0\u00bb][et_pb_image src=\u00a0\u00bbhttps:\/\/interaction-force.net\/wp-content\/uploads\/2019\/04\/IF.svg\u00a0\u00bb align=\u00a0\u00bbcenter\u00a0\u00bb align_tablet=\u00a0\u00bbcenter\u00a0\u00bb align_phone=\u00a0\u00bb\u00a0\u00bb align_last_edited=\u00a0\u00bbon|desktop\u00a0\u00bb _builder_version=\u00a0\u00bb3.23&Prime; max_width=\u00a0\u00bb64%\u00a0\u00bb animation_style=\u00a0\u00bbslide\u00a0\u00bb animation_direction=\u00a0\u00bbbottom\u00a0\u00bb animation_intensity_slide=\u00a0\u00bb10%\u00a0\u00bb][\/et_pb_image][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\u00a0\u00bb1&Prime; _builder_version=\u00a0\u00bb3.22&Prime; saved_tabs=\u00a0\u00bball\u00a0\u00bb][et_pb_row module_class=\u00a0\u00bb et_pb_row_fullwidth\u00a0\u00bb _builder_version=\u00a0\u00bb3.25&Prime; width=\u00a0\u00bb89%\u00a0\u00bb width_tablet=\u00a0\u00bb80%\u00a0\u00bb width_phone=\u00a0\u00bb\u00a0\u00bb width_last_edited=\u00a0\u00bbon|desktop\u00a0\u00bb max_width=\u00a0\u00bb89%\u00a0\u00bb max_width_tablet=\u00a0\u00bb80%\u00a0\u00bb max_width_phone=\u00a0\u00bb\u00a0\u00bb max_width_last_edited=\u00a0\u00bbon|desktop\u00a0\u00bb make_fullwidth=\u00a0\u00bbon\u00a0\u00bb][et_pb_column type=\u00a0\u00bb4_4&Prime; _builder_version=\u00a0\u00bb3.25&Prime; custom_padding=\u00a0\u00bb|||\u00a0\u00bb custom_padding__hover=\u00a0\u00bb|||\u00a0\u00bb][et_pb_signup mailchimp_list=\u00a0\u00bbgaiku|90e6d5e359&Prime; layout=\u00a0\u00bbtop_bottom\u00a0\u00bb first_name_fullwidth=\u00a0\u00bboff\u00a0\u00bb last_name_field=\u00a0\u00bboff\u00a0\u00bb email_fullwidth=\u00a0\u00bboff\u00a0\u00bb success_message=\u00a0\u00bbGelukt! 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En outre, la technologie de base \u00e9volue \u00e0 un rythme effr\u00e9n\u00e9 tandis que les organisations demandent de nouvelles approches innovatrices. Interaction Force aide votre marque \u00e0 faire la diff\u00e9rence en concevant l\u2019exp\u00e9rience client parfaite.\u00a0 Les canaux de communication [&hellip;]<\/p>\n","protected":false},"author":6,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.0 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Home - Interaction force<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/interaction-force.net\/fr\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Home - Interaction force\" \/>\n<meta property=\"og:description\" content=\"Les clients deviennent de plus en plus exigeants alors que le nombre de canaux de communication s\u2019accro\u00eet. 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Interaction Force aide votre marque \u00e0 faire la diff\u00e9rence en concevant l\u2019exp\u00e9rience client parfaite.\u00a0 Les canaux de communication [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/interaction-force.net\/fr\" \/>\n<meta property=\"og:site_name\" content=\"Interaction force\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/Contactcare\" \/>\n<meta property=\"article:modified_time\" content=\"2019-11-07T13:20:05+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/interaction-force.net\/wp-content\/uploads\/2019\/05\/communicatie-kanalen.svg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@contactcare\" \/>\n<meta name=\"twitter:label1\" content=\"Dur\u00e9e de lecture estim\u00e9e\" \/>\n\t<meta name=\"twitter:data1\" content=\"23 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/interaction-force.net\/fr\",\"url\":\"https:\/\/interaction-force.net\/fr\",\"name\":\"Home - Interaction force\",\"isPartOf\":{\"@id\":\"https:\/\/interaction-force.net\/#website\"},\"datePublished\":\"2019-11-05T14:40:12+00:00\",\"dateModified\":\"2019-11-07T13:20:05+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/interaction-force.net\/fr#breadcrumb\"},\"inLanguage\":\"fr-FR\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/interaction-force.net\/fr\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/interaction-force.net\/fr#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/interaction-force.net\/fr\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Home\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/interaction-force.net\/#website\",\"url\":\"https:\/\/interaction-force.net\/\",\"name\":\"Interaction force\",\"description\":\"The art of communication\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/interaction-force.net\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"fr-FR\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Home - Interaction force","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/interaction-force.net\/fr","og_locale":"fr_FR","og_type":"article","og_title":"Home - Interaction force","og_description":"Les clients deviennent de plus en plus exigeants alors que le nombre de canaux de communication s\u2019accro\u00eet. 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