Interaction Force understands that your privacy is important to you and that you care about how your personal data is used. We respect and value the privacy of all our customers, clients (customers of customers), and employees and will only collect and use personal data in the ways described here, and in a manner that is consistent with our obligations and your rights under the law.

1. About Us Interaction Force B.V.B.A.
Service provider, DPO service provider, software development and integration services, SAAS services, Consultancy services, delivery and implementation of contact center solution and telephony solutions, telecom services.
Registered in Belgium under company number 0881.395.745.
Registered address: Alexander Franckstraat 256/2 B – 2530 BOECHOUT.
VAT number: BE 0881.395.745.
Data Protection Officer: Karen Rummens.
Email address:
Phone number: +32 475 43 45 71.
Address: Alexander Franckstraat 256/2 B – 2530 BOECHOUT.

2. What Does This Statement Entail?

This Privacy Statement explains how we use your personal data: how it is collected, how it is stored, and how it is processed. It also outlines your rights under the law regarding your personal data.

3. What are Personal Data?

Personal data is defined by the General Data Protection Regulation (Regulation EU 2016/679) (the “GDPR”) as ‘any information relating to an identified or identifiable natural person; an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person’.

In simpler terms, personal data encompasses any information about you that enables your identification. Personal data includes obvious information such as your name and contact details, but also less obvious information such as identification numbers, electronic location data, and other online identifiers.

The personal data we use is described in Part 5, see further.

4. What Are My Rights?

According to the GDPR, you have the following rights, which we will always strive to uphold:

The right to be informed about our collection and use of your personal data. This Privacy Statement provides you with all the information you need to know, but you can always contact us using the details in Part 11 for more information or to ask questions.
The right to access the personal data we hold about you. Part 10 explains how to do this.
The right to rectification of your personal data if any personal data we hold about you is inaccurate or incomplete. Please contact us using the details in Part 11 for more information.
The right to erasure, i.e., the right to ask us to delete or otherwise dispose of any of your personal data that we have. Please contact us using the details in Part 11 for more information.
The right to restrict (i.e., prevent) the processing of your personal data.
The right to object to us using your personal data for a particular purpose or purposes.
The right to data portability. This means that you can ask us for a copy of your personal data held by us to re-use with another service or business in many cases.
Please contact us using the details in Part 11 for more information about our use of your personal data or about exercising your rights as described above.
Further information about your rights can also be obtained from the Data Protection Authority.

If you have reason to complain about our use of your personal data, you have the right to lodge a complaint with the Data Protection Authority.

5.What Personal Data Do You Collect?

We may collect some or all of the following personal data (this may vary depending on your relationship with us):

Email address;
Phone number;
Company name;
Job title;
Payment information;
Telecommunication information;
Data protection information (as DPO);
Ticket information (trouble-shooting/support).
Your personal data is obtained from the following third parties:

Telecom provider;
Call center software provider;
Our clients.

6.How Do You Use My Personal Data?

According to the GDPR, we must always have a legal basis for using personal data. This may be because the data is necessary for the performance of a contract with our clients (the processors) involving you, because you have consented to our use of your personal data, or because it is in our legitimate business interest to use them. Your personal data may be used for one of the following purposes:

Creating and managing your account.
Delivering our services to you. Your personal data is needed to enter into an indirect agreement with you.
Personalizing and tailoring our services for you.
Communicating with you. This may involve responding to emails or calls from you.
Providing you with information by email and by post for which you have signed up (you can opt-out or choose to opt-out with the processor at any time).
Performing all DPO actions on behalf of our GDPR/DPO clients.
With your consent and/or where permitted by law, we may also use your personal data for marketing purposes, including possibly contacting you via email, SMS, or post with information, news, and offers about our products and services. You will not receive unlawful marketing or spam. We will always strive to fully protect your rights and comply with our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003, and you will always have the option to opt-out.

7.How Long Do You Retain My Personal Data?

We do not retain your personal data for longer than necessary based on the reason(s) for which they were initially collected. Your personal data will therefore be retained for the following periods (or, if there is no fixed period, the following factors will be used to determine how long they are retained):

Data protection information: 6 months after the completion of a request;
Troubleshooting/support information: 6 months after the closure of a ticket;
CDR (Call Detail Information): 1 year.

8.How and Where Are My Personal Data Stored or Transferred?

We may store or transfer your personal data wholly or partially to countries that are not part of the European Economic Area (the “EEA” consists of all EU member states plus Norway, Iceland, and Liechtenstein). These countries are known as “third countries” and may have less stringent data protection laws than in Belgium and/or the EEA. This means that we take additional steps to ensure that your personal data is treated as securely and protected as it would be within Belgium and under the GDPR.

The security of your personal data is very important to us, and to protect your data, we take a number of significant measures.

9.Do You Share My Personal Data?

Sometimes, we enter into agreements with the following third parties to deliver products and services to you on our behalf. This may involve processing payments, deliveries, and marketing. In some cases, these third parties may need access to some or all of your personal data that we hold.

Nixxis, our Contact Center Solution provider.
Amazon, our Cloud provider.
Maniterm and Voxbone, our outbound telecom providers.
Voxbone, our inbound telecom provider.
If a third party needs your personal data, as described above, we will take steps to ensure that your personal data is handled securely, in accordance with your rights, our obligations, and the obligations of the third party under the law and our corporate policies.

Sometimes, we may enter into contracts with third parties (as described above) located outside the European Economic Area (“EEA” consists of all EU member states plus Norway, Iceland, and Liechtenstein). If personal data is transferred to a third party outside the EEA, we will take appropriate measures to ensure that your personal data is treated as securely as within the EU and in accordance with the GDPR, as outlined above in Part 8.

In some limited circumstances, we may be legally required to share certain personal data, including yours, if we are involved in legal proceedings or if we comply with legal obligations, a court order, or the instructions of a government authority.

10.How Do I Access My Personal Data?

If you want to know what personal data we have about you, you can ask us for details of that personal data and for a copy of it (where such personal data is held). This is known as a “subject access request”.

All subject access requests must be made in writing and sent to the email or postal address listed in Part 11. To make this as easy as possible for you, you can use a Subject Access Request Form. You are not required to use this form, but it is the easiest way for us to gather all the information we need to respond to your request as quickly as possible.

Normally, there is no fee for a subject access request. However, if your request is “manifestly unfounded or excessive” (for example, if you make repetitive requests), a fee may be charged to cover our administrative costs in responding.

We will respond to your subject access request within less than a month of receiving it. Normally, we aim to provide a complete response within that time, including a copy of your personal data. However, in some cases, particularly if your request is more complex, more time may be required, up to a maximum of three months from the date we receive your request. You will be kept fully informed of our progress.

11.How Can I Contact You?

To contact us regarding anything related to your personal data and data protection, including submitting a subject access request, please use the following details (attention Karen Rummens):
Email address:
Phone number: +32 475 43 45 71.
Address: Alexander Franckstraat 256/2 B – 2530 BOECHOUT.

12.Changes to this Privacy Statement
We may amend this Privacy Statement from time to time. This may be necessary, for example, if the law changes, or if we change our business in a way that affects the protection of personal data.

Any changes will be made available in a final version on our website.