About Interaction Force
We have a clear understanding of current market demands and know how to define tomorrow’s business needs. These needs are translated by our committed team of creative developers into powerful features, allowing our users to react fast to changes in their customer environment. The team has an international dimension and their know-how is complementary: our experience covers both technical and operational aspects.
Interaction Force has the combined forces of strategic and operational experts, each with at least ten years of practical experience in customer communication in the field of contact centres and CRM. This allows us to leverage unparalleled know-how and specialized tools that cover the full range of interaction channels, resulting in total solutions that increase productivity, revenue and customer satisfaction.
Interaction Force does not care for preliminary studies without an end or long implementation periods. We work with accurate audits and easily deployable products and services that are cost effective and deliver measurable results quickly. We come with you ‘on the floor’ and even take on the daily operational responsibility if required. That’s why we only propose effective solutions!
Founder of Interaction Force
Yves Provost founded Interaction Force in 2006. He has many years of proven experience in the field of ‘customer interaction’ solutions.
Interaction Force offers strategic, technical and operational consultancy services. It also offers the best solutions available on the market today. Yves Provost has gained technical, operational and business experience in the field of call and contact centres, customer interaction and CRM projects on projects of different sizes and in different sectors. His extensive knowledge and many years of experience allow him to analyse the business needs in a correct and optimal way and to propose the right solutions.
Not only does he have a clear picture of the international contact centre market, but he also has a thorough understanding of the generic and conceptual knowledge of all possible communication channels. Yves has set up contact centres for several leading international companies.
In Yves’ vision, customer interaction does not stop with the classic call & contact centres. He is one of the pioneers in extending the scope of customer interaction to the general company level. Every employee must communicate the right company message at the right time. To this end, he must use the appropriate communication channels in order to optimise the operating results.
Yves’ knowledge was one of the driving factors in the development of the Nixxis Contact Suite. As a co-founder of Nixxis, he was responsible for the development of the functional specifications for the solution and for managing the development of the solution.
Other companies where Yves has gained experience are Sitel, one of the global leaders in the contact center world, and Unisys, one of the leading system integrators.
In addition to Yves, Karen Rummens is a shareholder in Interaction Force. Karen has many years of experience as a business analyst and customer manager. She has drawn up and adjusted the business processes for various clients. Her structural thinking and eye for detail ensure flawless implementations of customer interaction projects.
Karen is also a certified DPO (Data Protection Officer). For various clients, it ensures that they are in line with the GDPR legislation.
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